Frequently Asked Questions

The Supreme Court of New York for Kings County, New York, authorized the Notice. You have a right to know about the proposed Settlement of this Action, and about all your options, before the Court decides whether to grant final approval of the Settlement. This Notice explains the Action, your legal rights, what Settlement Benefits are available, and who can receive them.

The Action is called Gay et al. v. Garnet Health, Index No. 523537/2025. It is pending in the Supreme Court of New York for Kings County, New York. The people that filed this Action are called the “Plaintiffs” or "Class Representatives", and the company they sued, Garnet Health, is called the "Defendant".

This Action alleges that the Defendant used third-party tracking technologies, such as Meta Pixel and Google Analytics, on its website in a way that violates certain privacy laws.

In a class action, one or more individuals sue on behalf of other people with similar claims. This individual is called the “Plaintiff” or “Class Representative.” Together, the people included in the class action are called a “Class” or “Settlement Class Members.” One court resolves the lawsuit for all Settlement Class Members, except for those who opt-out from the settlement. In this Settlement, the Class Representatives are Dolores Gay and Corrine Jacob. Everyone included in this Action are the Settlement Class Members.

The Court did not decide whether the Plaintiffs or the Defendant are right. Both sides have agreed to a Settlement to avoid the costs and risks of a trial, and to allow the Settlement Class Members to receive Settlement Benefits from the Settlement. The Plaintiffs and their attorneys think the Settlement is best for all Settlement Class Members. 

The Court has defined the Settlement Class as: “All natural persons who are, or were, patients of defendant Garnet Health from May 7, 2020 through August 10, 2023, and had a MyChart account with a status of Alive.” 

Yes. Excluded from the Settlement Class are: “(i) Defendant, any entity in which Defendant has a controlling interest, and Defendant’s affiliates, parents, subsidiaries, officers, directors, legal representatives, successors, and assigns; (ii) any patients of Defendant currently described with a  ‘Patient Type’ of Correctional Ward MC Block; (iii) any judge, justice, or judicial officer presiding over the Action and the members of their immediate families and judicial staff; and (iv) any individual who timely and validly excludes themselves from the Settlement.”

If you are not sure whether you are a Settlement Class Member, you can ask for free help at any time by contacting the Settlement Administrator at: 

• Email: [email protected]
• Call toll-free: (833) 754-8995
• By Mail:

Gay et al. v. Garnet Health
c/o Kroll Settlement Administration
P.O. Box 225391
New York, NY 10150-5391

You may also view the Settlement Agreement, available on the Documents page of this Settlement Website.

The Defendant has agreed to pay for two Settlement Benefits that are available to all Settlement Class Members.

You may file a claim for one or both of these Settlement Benefits.

SETTLEMENT BENEFITS

1. Privacy Monitoring. All Settlement Class Members are eligible to enroll in one (1) year of Dashlane Premium. This comprehensive service is designed to restore users' privacy and anonymity, and includes: 
   • Dark Web scanning
   • Advanced phishing protection
   • VPN, password manager, and other online privacy tools

If anything suspicious happens, you will be able to talk to a fraud resolution agent to help fix any problems.

2. Cash Payment. All Settlement Class Members may claim a one-time $19.50 cash payment. You do not have to provide any proof or explanation to claim this Settlement Benefit. 
   • Email: [email protected]
   • Call toll-free: (833) 754-8995
   • By Mail:

Gay et al. v. Garnet Health
c/o Kroll Settlement Administration
P.O. Box 225391
New York, NY 10150-5391

If you stay in the Settlement Class, you won’t be able to be part of any other lawsuit against Defendant about the issues that this Settlement covers. The “Releases” section of the Settlement Agreement describes the legal claims that you give up if you remain in the Settlement Class. The Settlement Agreement is available on the Documents page of this Settlement Website.

The fastest way to submit your Claim Form is by clicking here to fill out the electronic Claim Form on this Settlement Website. If you prefer, you can download the paper Claim Form available on the Documents page of this Settlement Website and mail it to the Settlement Administrator, postmarked no later than April 16, 2026.

You may also request a Claim Form from the Settlement Administrator by calling toll-free at (833) 754-8995, send a message via the Contact Us tab on this Settlement Website, or by emailing [email protected].
 

If you are submitting a Claim Form online, you must do so by April 16, 2026. If you are submitting a claim by U.S. mail, the completed and signed Claim Form, must be postmarked no later than April 16, 2026.

The Court will hold a Final Approval Hearing on Monday, April 13, 2026, at 2:30 p.m. ET (see FAQ 18). If the Court approves the Settlement, there may be appeals. We do not know if appeals will be filed, or how long it will take to resolve them if they are filed. 

Settlement Benefits will be distributed if the Court grants final approval and after any appeals are resolved.
 

Yes, the Court has appointed attorneys Gary M. Klinger of Milberg Coleman Bryson Phillips Grossman, PLLC; Philip J. Krzeski of Chestnut Cambronne PA; Dylan J. Gould of Markovits, Stock & DeMarco, LLC; and Joseph M. Lyon of The Lyon Firm, to represent you and other Settlement Class Members (Class Counsel). 

You will not be charged for Class Counsel’s services. If you want your own lawyer, you may hire one at your expense.

Class Counsel will ask the Court to approve $750,000 as reasonable attorneys' fees and costs of litigation. This amount will be paid by the Defendant.

Class Counsel will also ask for a service award payment of $2,500 for each of the Class Representatives. The service award payment will also be paid by the Defendant.

If you do not want to be part of the Settlement, you must formally exclude yourself from the Settlement. This is called a Request for Exclusion and is sometimes also called “opting out.” If you opt-out, you will not receive Settlement Benefits or payment. However, you will keep any rights you may have to sue Defendant on your own about the legal issues in this case.

If you exclude yourself, you are telling the Court that you do not want to be part of the Settlement. You will not be eligible to receive any Settlement Benefits if you exclude yourself.

The Opt-Out Deadline in this Settlement is March 17, 2026.

To be valid, your Request for Exclusion must have the following information: 

1. the name of the Action called Gay et al. v. Garnet Health, Index No. 523537/2025, pending in the Supreme Court of New York for Kings County, New York;
2. your full name, mailing address, telephone number, and email address;
3. personal signature; and 
4. the words “Request for Exclusion” or a clear and similar statement that you do not want to participate in the Settlement.

You may only exclude yourself—not any other person.

Mail your Request for Exclusion to the Settlement Administrator at:

Gay et al. v. Garnet Health
ATTN: Exclusion Request
c/o Kroll Settlement Administration
P.O. Box 225391
New York, NY 10150-5391

Your Request for Exclusion must be submitted, postmarked, or emailed by March 17, 2026.
 

If you are a Settlement Class Member and do not like part or all of the Settlement, you can object to it. Objecting means telling the Court your reason(s) why you think the Court should not approve the Settlement. The Court will consider your views.

You cannot object if you have excluded yourself from the Settlement (see FAQ 15).

You must provide the following information for the Court to consider your objection:

1. the name of the Action: called Gay et al. v. Garnet Health, Index No. 523537/2025, pending in the Supreme Court of New York for Kings County, New York;
2. your full name, mailing address, telephone number, and email address;
3. information that proves that you are a Settlement Class Member (such as a notice you have received, or proof that you were a patient with a MyChart account between May 7, 2020 and August 10, 2023);
4. a clear description of all the reasons you object; include any legal support, such as documents or citations to legal authority, you may have for your objection;
5. if you have hired your own lawyer in connection with this objection, provide their name, bar number, and contact information (address, telephone number, and email address);
6. if you have hired your own lawyer, their signed statement or certificate of representation;
7. if you or your lawyer have objected in any other cases in the past three years, list the names, courts, and civil action numbers for each of those cases;
8. whether or not you or your lawyer would like to speak at the Final Approval Hearing;
9. if you plan on calling witnesses or submitting documents at the Final Approval Hearing, provide a full list of both; and,
10. your signature.

For your objection to be valid, it must meet each of these requirements.

To be considered by the Court, you must file your complete objection with the Clerk of Court by March 17, 2026. You must also send a copy of the objection to Class Counsel, and counsel for Defendants. 

Objecting is telling the Court that you do not like something about the Settlement. You may object to the Settlement only if you do not exclude yourself from the Settlement. Excluding yourself from the Settlement is opting out and stating to the Court that you do not want to be part of the Settlement. If you opt-out of the Settlement, you cannot object to it because the Settlement no longer affects you. 

The Court will hold a Final Approval Hearing on Monday, April 13, 2026, at 2:30 p.m. ET, at the Kings County Supreme Court Courthouse, 320 Jay Street, Brooklyn, NY 11201.

At the Final Approval Hearing, the Court will decide whether to approve the Settlement. The Court will also decide how Class Counsel should be paid, and whether to award service award payments to the Class Representatives. The Court will also consider any objections to the Settlement. 

If you are a Settlement Class Member, you or your lawyer may ask permission to speak at the hearing at your own cost (see FAQ 16). 

The date and time of this hearing may change without further notice. Please check this Settlement Website for updates.

No. Class Counsel will answer any questions the Court may have. You may attend at your own expense if you wish, but you do not have to.
 

If you file an objection, you do not have to come to the Final Approval Hearing to talk about it; the Court will consider it as long as it was filed on time. You may also pay your own lawyer to attend, but you do not have to.

If you do nothing, you will not receive Settlement Benefits from this Settlement.

You will also give up the rights described in FAQ 8.

This Settlement Website is a summary of the proposed Settlement. The full Settlement Agreement and other related documents are available on the Documents page of this Settlement Website.
 

If you have additional questions, you can ask for free help at any time by contacting the Settlement Administrator here, or: 

• Email: [email protected]
• Call toll-free: (833) 754-8995
• By Mail:

Gay et al. v. Garnet Health
c/o Kroll Settlement Administration
P.O. Box 225391
New York, NY 10150-5391

You can obtain copies of publicly filed documents by visiting the office of the Clerk of the Court, Kings County Supreme Court Courthouse, 320 Jay Street, Brooklyn, NY 11201.

DO NOT CONTACT THE COURT OR CLERK OF THE COURT REGARDING THIS SETTLEMENT